Career Profile

Over 25 years of experience in IT service delivery and operations.
Strong blend of technical and managerial expertise, with focus on IT project management.
Emphasis on setting the right IT organization structure to deliver agreed upon results.
Reduce downtime & costs, while improving customer satisfaction according to KPIs and SLAs.
Ability to influence others to achieve grand goals and demanding objectives.

Skills & Proficiency

Team Building & Development

Disaster recovery & fault tolerance design

Software Products Development

Help Desk Implementation & Development

Mobility & SMS solutions delivery

Outsourcing and vendor/partner management

SLA development & Tracking

Communication and presentation Skills

Infrastructure Design

Management By Objectives

Real Time KPIs Design

IaaS/SaaS/PaaS Design

Operations Management